Not an active account

Ivssen · 2017-04-29

A few days ago I stopped my Spotify premium and went back to Free. But now I can't log in because I get a message that says : Username & Password not connected to an active Spotify account. What can I do to get my account back ?

MattSuda · 2017-04-29

Hey @Ivssen

Check out this support article:
https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Does that help?

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Ivssen · 2017-04-29

The problem that I have isn't mentioned at that help page. I have read everything there but i just couldn't find it.

MattSuda · 2017-04-29

Hey @Ivssen

In this case,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere