Not eligible for trial offer

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Not eligible for trial offer

Newbie
‎2018-02-12 08:20 PM

I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out. 

 

Everytime I click it, it tells me Im not eligible, and one of criteria mentioned is about living in Quebec. 

I don't know why Spotify assumes I'm living in QC. My postal code in my profile is Ottawa.  What is causing the app to incorrectly assume my location?

Screenshot_20180212-150832.png
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Re: Not eligible for trial offer

Rock Star 23
‎2018-02-13 02:25 PM

Hey @JC613,


Thanks for reaching out.

 

  1. Do you get the same error message if you try it from a different device/browser/connection?
  2. Are you using a VPN?
  3. Have you used the account/your payment method for Premium/a Spotify offer before?

Let me know :)

 

MaximRock Star 23
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