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Not eligible for trial offer

Not eligible for trial offer

I've only recently had Spotify, and have got ads showing a free premium trial which I would like to try out. 


Everytime I click it, it tells me Im not eligible, and one of criteria mentioned is about living in Quebec. 

I don't know why Spotify assumes I'm living in QC. My postal code in my profile is Ottawa.  What is causing the app to incorrectly assume my location?

1 Reply

Hey @JC613,

Thanks for reaching out.


  1. Do you get the same error message if you try it from a different device/browser/connection?
  2. Are you using a VPN?
  3. Have you used the account/your payment method for Premium/a Spotify offer before?

Let me know 🙂


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