Not getting gift when paid paid twice

[pj_oras]

Hello. I wanted to gift premium to my friend online as you cannot find the physical gift cards in my country. I pressed on the "gift" link beneath the "useful links". You can find it in the bottom of the page. I transferred the money, provided every detail (recipients name, email, etc.) and chose the delivery date, but my friend didnt get any email concerning the gift, neither did I. I was unsure if I really paid the money so after a couple of days later I repeated the actions once again, and as you might guess, nothing. I paid 14 euros in total (two times for the one month option)  and my friend didnt get anything. What should I do?

[marlonsphere]

Hi pj_oras. Welcome to the Spotify Community!

That's so unfortunate, but I would highly suggest reaching out to the folks at Spotify to see what happened with your purchase. For sure, they will not leave you behind.

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

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