Not getting password email

[Al]

I am trying to set up spotify on sonos i request the email so i can set my password but it doesnt come. I have checked junk folders and added the spotify email to safe sender list etc..

When i signed up for the 30 day trial of Premium, i got the email receipt for that, but not the password email

HELP - its driving me crazy

[jonnyman]

The same thing is happening to me. I'm using AOL mail. Checked spam and deleted folders...no email from Spotify.

HELP!

[camstar]

Same here! I have send a mail to support. Tried for two days now, checked all the usual suspects...

[Sam]

Camstar - I've sent an email over to you. Keep an eye on your inbox.

[Florian-s]

Same here! I don't get my password... please send me manually!

[Eancker]

I'm having the same problem. Says it sent an email but im not getting them. Any hep?

[1133593226]

It's the same for me. Can you help me please ?

Thanks

[Sam]

Florian-s & 1133593226 - Looks like you've been in contact with Customer Support. They should be able to sort it for you.

Eancker - Could you contact Customer Support as well, they'll be able to get one over to you. Just head to 'About us', then 'Contact Form'. They'll get back to you as soon as possible.

[user-removed]

Same here How long does it normally takes to get a password?

[Sam]

GeorgeMeier - It can take up to 48 hours to get one through. Once requested, please leave it 48 hours before you try again, otherwise it'll restart the process.

[user-removed]

Have Sendra à mail, Theo needed some info about my account, everything works now thnx helpdesk

[Farms]

Same problem for me.... 48 hours for a password, really?

Can someone get in touch with me and help me sort please? james@incsub.org

[Sam]

Farms - Just sending an email over to you now. Keep an eye on your inbox.

[zadey]

Email: dragon-x2@live.com

Name:Zadey

new user to spotfiy ,my girlfirend wanted to send songs to me but i didn't get the recover password email and checked online and found you and understand you can send it manualy ,if that so that be great and thank you very much and have a nice day.

Mike.

[Sam]

Zadey - You should be able to login with Facebook details. As your account was created through Facebook, you'll need to contact Facebook to change your password. Just head here: https://www.spotify.com/password-reset/

[zadey]

well heres the silly thing ,i could't login at first so i tryed to reset my password then found out i could use my facebook password but it didn't work because i already reset it >.> ,so i need a reset maunal please ,Thanks

Mike.

[zadey]

Forgot to add i'm not getting the reset password emails.

[Sam]

Hi Mike,

We won't send you any password reset link for this account. You'll need to change your password through Facebook. Just click on the link I suggested above, and you should be able to set up a new password.

[jackieleyland]

I am also an aol user who is not getting the password email to enable me to use Spotify premium on our TiVo box....extremely frustrating please help. My alternative email (not my facebook log on address) is

wackyjackyc4@hotmail.co.uk

 many thanks in advance

[ceramsol]

Thank you for Retailer:       Spotify Ltd. VAT number:     *********** Items bought:   1 month (Spotify Premium) Item price:     £8.32 VAT 20.0%:      £1.67 Total:          £9.99 All prices stated on the receipt are inclusive of VAT (where applicable) and other applicable taxes and fees. We hope you enjoy using Spotify! The Spotify Team This is an automated message, please do not reply.


No email for password received....
Very poor indeed
receipt came through straight were money concerned

customer service seems to second proirity.......
Please forward password to

pete@*********.co.uk

this is an active email account

linked to the facebook email above

why yiu have ti use facebook to login ....
It should be seperate without all this hassle