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Not getting password reset link in email

Not getting password reset link in email

I have tried to send a password reset link to my email but it is not coming through. My account may be set up under an old email address but I need to reset my password so I can access my premium account in my new device. Someone please help. I can't find anything in the website that helps me
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3 Replies

You should try contacting Spotfiy Support at this link.

 

They're the only people who can handle account issues like this, but you'll probably have to prove that you either know or own the email address in order to recover the account, to make sure that it isn't someone just trying to hijack the account.

the thing is also my account information is on there like my card information is there a number i can call and i can provide all card info to get my account reacivated

I am just going to cancel the auto-renewal on my subscription. I tried the
link that was posted in the reply above, and it just takes you in circles.
There should be some way to reach someone who can help reset a password in
these situations. Guess I'm out the money until my Premium subscription
expires on Feb. 28!


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