Not getting premium

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Not getting premium

dimo1hl
Newbie
I know there might be topic like this but even though Spotify got $4.99 already and chase shows $4.99 was sent to spotify, I am not able to get premium or email saying I paid for it. I sent email to spotify but all I got was automated email. I am not sure what to do at this point.
1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @dimo1hl,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

 

🙂

MaximRock Star 24
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