Not getting premium

[dimo1hl]

I know there might be topic like this but even though Spotify got $4.99 already and chase shows $4.99 was sent to spotify, I am not able to get premium or email saying I paid for it. I sent email to spotify but all I got was automated email. I am not sure what to do at this point.

[Maxim]

Hey @dimo1hl,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

🙂