Not getting receipt for buying premium and account still is still Free account.

[keeganfranks]

I've tried posting numerous times on this forum, I have also filled out that flow sheet and I still haven't got a response. I signed up for a student premium account and everything went through. My bank account was billed. I checked my email but did not receive a receipt of purchase. I deleted my Spotify app on my phone multiple times and reinstall, however no help. I know I do not have another account that I am aware of. I use my Facebook account as my sign in.

[SuperWisdom]

Hey @keeganfranks,

Really sorry to hear that you are having a bit of bad luck with Spotify. This sounds like a fault on Spotify's end, please contact them via this support form.

Please reply to the "no-reply" email. This will make you get a faster response from them.

Please keep me up-to-date with what happens! 🙂