Not letting me upgrade to family plan

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Not letting me upgrade to family plan

Jane_Solovyov
Regular

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :

"It looks like you’re not eligible for that offer, but we found more for you"

 

Any suggestions on what I can do? 

 

Thank you. 

 

 

4 Replies

Re: Not letting me upgrade to family plan

Rock Star 22
Rock Star 22

Hey @Jane_Solovyov, thanks for reaching out to the Community!

I'll be happy to help.

Could you try upgrading to Premium Family by going here and selecting your plan? 

Let me know how this goes!

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Not letting me upgrade to family plan

Jane_Solovyov
Regular
Thank you! The family plan worked! However, my dad who lives with me, is away in the states for the next few months. I tried to add him onto my family plan by sending him the link and when he puts in our home address it is not recognizing it on his side when adding himself on.
Does that mean he has to be added when he is back home? Or is there a way for him to enjoy the family plan Spotify while he’s on vacation in the states?

Thank you again!
Jane

Re: Not letting me upgrade to family plan

Rock Star 22
Rock Star 22

Hey @Jane_Solovyov,

 

Thanks for getting back to me.

Your dad would have to be at the same physical address as you at the time of signup. So, in your case - I'd wait until your father gets back home to send him an invitation email. 

 

I hope this helps!

 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Not letting me upgrade to family plan

Jane_Solovyov
Regular
Sounds good. Thank you so kindly for letting me know!
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