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I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :
"It looks like you’re not eligible for that offer, but we found more for you"
Any suggestions on what I can do?
Thank you.
Hey @Jane_Solovyov, thanks for reaching out to the Community!
I'll be happy to help.
Could you try upgrading to Premium Family by going here and selecting your plan?
Let me know how this goes!
Hey @Jane_Solovyov,
Thanks for getting back to me.
Your dad would have to be at the same physical address as you at the time of signup. So, in your case - I'd wait until your father gets back home to send him an invitation email.
I hope this helps!
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