Help Wizard

Step 1


Not one of my emails I have tried are receiving reset password links.

Not one of my emails I have tried are receiving reset password links.

I have an account on my phone that I have forgotten the password to, I would like to put the account on my laptop so I have requested an email to reset my password but I won't receive it I have tested multiple emails not one receive the email, I have checked spam and trash, so somehow an email is being lost in the post. Help!
1 Reply

Hey there,


Thanks for reaching out, and a warm welcome to the Spotify Community!


Since you're already logged into the Spotify mobile app, you can find the email associated with your account in the settings and privacy section of the app by following these steps:


  1. Open the Spotify app and tap your profile picture at the top left of the screen.
  2. Tap the Settings and Privacy button settings.jpg
  3. There, you can find different options that you can turn on and off as well as your associated email address, as shown below.
    Screenshot 2024-03-27 at 8.15.26 PM.png

  4. You can then use that email to reset your password.


If you're still having trouble, I'd suggest taking a moment to explore this Frequently Asked Question. It's a great resource for common issues with recovering the login details associated with your Spotify account, and it might just have the answer you need! 


Let me know how it goes — I'll be here in case you need any further help 🙂

NoahSpotify Star
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