Not received free month

[yourii_v]

If I upgraded my account to premium I would get 1 month free, so I did in February but now it just stopt and I had to pay again for this month to use premium.... please explain.

[OviiiOne]

Hello @yourii_v, welcome to the Spotify Community!

When you upgraded to Premium last February did you pay for it?

[yourii_v]

He,

Yes I did on the 8th of February

[OviiiOne]

Did you use a card that you used before to pay for a Premium subscription, on your account or on another account?

[yourii_v]

No this is the first I bought premium and this is also my first account. And I never used my card to buy premium for someone else.

[OviiiOne]

Hi @yourii_v!

Please, contact Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

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