Not receiving email to close account

[marisolcantu555]

I've been trying to close my account but have yet to receive the email to do so. I have verified that I am logged into the proper email and that the email is not found in my inbox or spam folders. I have tried refreshing the page multiple times but still no email has been received.

[Billy-J]

Hey @marisolcantu555, I'll be happy to help!

Can you let me know what your subscription status is in your account overview?

Keep me posted 🙂 

[marisolcantu555]

I have a Spotify Free account.

[Billy-J]

Hey @marisolcantu555.

Thanks for confirming.

Keep in mind that once you close your account, you'll lose: 

• Your username, it can’t be used with Spotify again.
• Your playlists, followers, and everything saved in Your Library.

• If you have the student discount, you won’t be able to apply it to another account until 12-months have elapsed since you signed up for it.

If you're still sure you want to close your Spotify account - please make sure to follow these steps. If you're not getting a confirmation email, please check your spam/junk folder.

Let me know how this goes!

[marisolcantu555]

As I said before I have followed the steps multiple times and the email is still not being sent, I've checked my spam folder. I want to cancel the account.

[Billy-J]

Hey @marisolcantu555.

In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!