Not receiving my student discount!

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Not receiving my student discount!

Newbie

I'm posting here because there doesn't seem to be a number I can call and I'd like to fix this before the next payment is due on Jan 28th.

 

In August 2016, I subscribed to Spotify under a student discount, which I had done before and previously expired. I was told that I would receive Student premium andpay 4.99 + tax, like I expected. I was charged 4.99 + tax on August 28th. 

 

However, in the following months from Sept-Dec I have been charged 9.99 + tax for a Premium account without a student discount, which I know should last more than a month. When I check what type of subscription I have, on the main page it claims I'm paying 9.99 + tax. However, if I click update details, it says I'm paying 4.99 + tax - like I should be. If I check my receipts, however, I've been charged 9.99 since Sept without my knowledge.  I've included some pictures to show.

 

How can I fix this? I want to use Student premium and be charged accordingly from here on, and I'd really like a refund for those few months that I've been incorrectly charged for a full Premium membership, but I don't know who to contact.

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Re: Not receiving my student discount!

Rock Star 24
Rock Star 24

Hey @s0komaravolu,

 

Please take a look at this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/

 

Thanks!

MaximRock Star 24
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