Not receiving reset password email

[detrini868]

I've forgetten my password and need to be able to add Spotify to my ipod. I can access my Spotify account through my PC, but I need my current password to be able to change it. Of course, I cant do that, since I dont remember what it is. 

I've submitted multiple forget password requests and I haven't recieved any of them. I even submitted help tickets and nothing. 😞 

My email address on my account is correct and I don't have anything in spam. I'm not sure what to do now 😞

Can someone please help? 

[Peter__]

@detrini868 - When you submitted a help ticket, did you get an automated email reply with a case number in it? 

Peter

[detrini868]

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@Peter wrote:

@detrini868 - When you submitted a help ticket, did you get an automated email reply with a case number in it? 

Peter

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@HI @Peter -

I sent two tickets and only recieved one case number - 

Spotify Case # 01005713

[Peter__ · Accepted solution]

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@detrini868 wrote:

Hi Peter -

I sent two tickets and only recieved one case number - 

Spotify Case # 01005713

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Can you reply directly to that email (even if its from no reply)? 

That will bump your case in the system for you and push it over to an advisor.

Peter

[detrini868]

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@Peter wrote:

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@detrini868 wrote:

Hi Peter -

I sent two tickets and only recieved one case number - 

Spotify Case # 01005713

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Can you reply directly to that email (even if its from no reply)? 

That will bump your case in the system for you and push it over to an advisor.

Peter

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I don't think I can. The email address is "no-reply@spotify.com" 

[Peter__]

Go for it, it will actually go through to an advisor (even though it feels weird haha!) 😉 

Peter

[detrini868]

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@Peter wrote:

Go for it, it will actually go through to an advisor (even though it feels weird haha!) 😉 

Peter

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Done! Fingers crossed it works. 🙂 

[detrini868]

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@Peter wrote:

Go for it, it will actually go through to an advisor (even though it feels weird haha!) 😉 

Peter

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OMG!!!! You were right! I just got an instant response! Problem looks like it'll be solved. Thanks so much Peter. 🙂 🙂 🙂 

[Peter__]

Excellent! 🙂 

Enjoy your music!

Peter