Not ten hours Spotify but only 30 minutes?

[1124549861]

Hello there.

I need some help..

The moth started only a few days ago and I didn't get 10 hours but 30 minutes! o.o Now I can't listen to music anymore and I have to wait till next month. What's this about?

Best wishes..

Daphne

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂 

The 10 hours per month figure is a bit vague. 

On Spotify free after 6 months passes from the date your account was registered, you get 2.5 hours each week, not 10 hours a month. Therefore you can expect your play timer to reset to 2.5 hours on whichever day of the week you registered on each week.

Peter

[lizzirascb-sthl]

so even thought Spotify tells me I have a legaly set right of 10 hourse per month I can only use 2.5 hourse per week? Why can't I use the 10 hourse during the whole month? Where exactly is the legal spot that says so?

[Stupify]

The logic is that a month has 4 weeks, which makes it 4x2.5 hours. You can have up to 10 hours of time collected, so if you don't listen to anything for two weeks you will have 5 hours.

[Peter__]

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@lizzirascb-sthl wrote:

so even thought Spotify tells me I have a legaly set right of 10 hourse per month I can only use 2.5 hourse per week? Why can't I use the 10 hourse during the whole month? Where exactly is the legal spot that says so?

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Free account restrictions are clearly set out here.

Peter