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Hello Spotify!

 

i've been a Paid Spotify user for a couple of years now, but I have a huge problem:

 

Nothing is loading anymore.

 

Spotify starts up normaly, but does not show anything. If I search for a song or artist, it is found, but if i click it nothing happens. What is happening? On my mobilephone it works perfect, but on my laptop it does not. I put an attachment with a screenshot about the situation. I searched for Micheal Jackson, it finds the artist, but when I click on anything, nothing happens. 

 

Please help me.

 

Greetings,

 

Jorn Kortooms

The Netherlands 

 

 

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Accepted Solutions
Marked as solution

Try this:

 

Uncheck the "Enable Hardware Acceleration" option in the Edit/Spotify > Preferences > User Interface.

 

disable hardware acceleration UI.png

 

Then restart Spotify by going to File > Exit and then relaunching. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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4 Replies

I tried reinstalling, but that didn't do anything.
Marked as solution

Try this:

 

Uncheck the "Enable Hardware Acceleration" option in the Edit/Spotify > Preferences > User Interface.

 

disable hardware acceleration UI.png

 

Then restart Spotify by going to File > Exit and then relaunching. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Wow. I wish all solutions were that simple. Thanks!

You're welcome

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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