Notice of pament failure for free trial period!!

[Moorfield]

Hi received notice for payment failure during free 3 month trial period.

We are not currently using service so would like to opt out in advance of the trial period finalization date given difficulty .

[Bearfootrecords · Accepted solution]

Hi @Moorfield thanks for posting in the Spotify Community! 

Did you enter any payment information when you signed up for the trial? If you did then you can make sure you've cancelled any subscription here. If you didn't enter any payment information you can simply allow the account to drop back down to free, nothing will happen if you've not been using it. 

I hope that helps,

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

[Moorfield]

Hi,

Many thanks for the advice given to cancel the above. However, I had difficulty with the subscription link as when tapped it failed to do anything.

Could I please get you to resend another direct link to cancelations please.

Many thanks
Simone Webb

[Bearfootrecords]

Glad that helped. I've tested the link to make sure it's linking to the right page but here it is written out if that helps:

https://www.spotify.com/us/account/cancel/

Either way, you'll only need to cancel if you've entered payment information previously, which you can also change through this link.

https://www.spotify.com/us/payment/change/