Offered a premium family package, didn't receive it.

[rudycarranza310]

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself and a family member. This deal also said I was to get three months free of cost. That was a no brainer, except I never received my upgrade and continued my normal premium acct. However; I noticed a charge of 14.99 from spotify. If its due to the family package I want the full promotion I was offered. I've been a loyal subscriber for over a year now.

[rudycarranza310]

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself and a family member. This deal also said I was to get three months free of cost. That was a no brainer, except I never received my upgrade and continued my normal premium acct. However; I noticed a charge of 14.99 from spotify. If its due to the family package I want the full promotion I was offered. I've been a loyal subscriber for over a year now.

[MattSuda]

Hey @rudycarranza310

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.