Offline Playlists

[Magicviper]

So I just got premium a little bit ago, however when I try to make a playlist available offline it says Offline access for this computer/device has been withdrawn however I have 0 offline devices when I look at my account on the website. do I have to add it as a offline device or somthing?

 http://puu.sh/dTADF.png

Thanks

[Grace · Accepted solution]

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@Magicviper wrote:

So I just got premium a little bit ago, however when I try to make a playlist available offline it says Offline access for this computer/device has been withdrawn however I have 0 offline devices when I look at my account on the website. do I have to add it as a offline device or somthing?

 http://puu.sh/dTADF.png

Thanks

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Hello!

Have you tried a quick reinstall of Spotify to see if that helps? 

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

[Taylor · Accepted solution]

Hi @Magicviper , and welcome to the community!

As per what @Grace said, have you tried a quick Clean reinstallation of Spotify? It might clean out whatever the glitch is.

What OS and Spotify version are you running?

You say you have no offline devices but double check here and if you can, click the button that says remove all devices.

Also, if you go to your account overview, click the button marked 'sign out everywhere' and log back in on your devices, it might refresh it all so you can sync music.

As a side point, although it would be very odd for the error to come up in this scenario, just double check you are actually successfully premium under the account you're logging in with here. It shouldn't even allow you to sync if you're not, however you never know!

Anthony 🙂