Offline listening

[Caroline1508]

Plan

premium

Country

Czech republic

Device

(iPhone 6s

Operating System

(iOS 10

My Question or Issue

I have premium account and I used to listen my music offline. But I have changed phone and now its not possible to listen offline? How can I fix that?

[Billy-J · Accepted solution]

Hey @Caroline1508, help's here!

Could you try a clean reinstall of the Spotify app? If that doesn't help, does this happen when you turn on Airplane Mode?

Also, please let me know your device name and operating system + let me know the message you get when trying to listen offline.

Keep me posted 🙂 

[Caroline1508]

Thank you 🙂 I can do a clean reinstall when I get to wifi and thats goisng to be next week. Also it happens without airplane mode and I dont get any message. It just doesnt play untill I get back online

[Billy-J]

Hey @Caroline1508.

No worries! Just let me know what happens next week when you do the clean reinstall of the app.

Thank you for the additional info 🙂 

[Caroline1508]

Thank you so much for all your help. I just reinstalled spotify qnd everything is going well 🙂

[Billy-J]

Hey @Caroline1508,

Awesome! You're very welcome!

If you need help in the future, don't hesitate to start up a new thread. The Community is always happy to help.

Have a great day ahead 🙂