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Plan
premium
Country
Czech republic
Device
(iPhone 6s
Operating System
(iOS 10
My Question or Issue
I have premium account and I used to listen my music offline. But I have changed phone and now its not possible to listen offline? How can I fix that?
Solved! Go to Solution.
Hey @Caroline1508, help's here!
Could you try a clean reinstall of the Spotify app? If that doesn't help, does this happen when you turn on Airplane Mode?
Also, please let me know your device name and operating system + let me know the message you get when trying to listen offline.
Keep me posted 🙂
Hey @Caroline1508, help's here!
Could you try a clean reinstall of the Spotify app? If that doesn't help, does this happen when you turn on Airplane Mode?
Also, please let me know your device name and operating system + let me know the message you get when trying to listen offline.
Keep me posted 🙂
Thank you 🙂 I can do a clean reinstall when I get to wifi and thats goisng to be next week. Also it happens without airplane mode and I dont get any message. It just doesnt play untill I get back online
Hey @Caroline1508.
No worries! Just let me know what happens next week when you do the clean reinstall of the app.
Thank you for the additional info 🙂
Thank you so much for all your help. I just reinstalled spotify qnd everything is going well 🙂
Hey @Caroline1508,
Awesome! You're very welcome!
If you need help in the future, don't hesitate to start up a new thread. The Community is always happy to help.
Have a great day ahead 🙂
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