Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
Hey JeroenKoffie, welcome to the Community.
The list of devices isn't available for users at the moment, but I've gone ahead with the device reset for you. Let me know if that helps.
hello - could you please tell me how many devices are currently showing as synced for me? and if more than 3, please reset them all? this is very frustrating, as i mentioned in a previous post.
Can one of the moderators please reset my devices as well? Thank you.
Hi Y2kevin- Yep that's all been done for you.
Please do a clean reinstall on your desktop and your devices to be sure you've got our most up-to-date versions. Let us know how that works for you--thanks!
I keep having problems with my synched (offline) playlists on my iPhone 4S.
It randomly deletes all data and informs me about 'too many devices' etc... but there's no way to manually deactivate old devices on your website, so I was thinking that you could, perhaps, reset all the devices for my account?
I have just changed my password as well, and after the reset I will just limit using my Spotify account to my Macbook and iPhone I guess.
Thank you so much... It's very frustrating to constantly find out my offline tracks have disappeared when I'm on the road. 😞
Hi Caemgen- I've just moved your post over to this more relevant thread.
I've also removed the devices from your 'caemgen' account. Please do a clean reinstallation of the Spotify app on both your Macbook and your iPhone 4S (the lastest version is 0.5.0).
Once you've done that, please resync your offline playlists. Let us know if you receive that message again--thanks!
This message appeared for me for the first time today. Please reset my devices as well!
(By the way - shouldn't I be able to do that myself from my Spotify client? Or even better - just remove the limit.)
i have had the same problem now for over 3 months and have finally decided to do something other that resyncing :).
I have 3 devices - 1 pc, 1 ipad and 1 phone. Could you please confirm that these are the 3 devices and do reset.
Organ_Grinder, carlosalvan and brahmsdad - I've reset all your devices.
magkliarn - I can only see one device on your account at the moment. I would try reinstalling the app if you haven't already.
@Richard: If magkliarn has received this message and lost their offline content and yet you only see one device registered for them, doesn't this mean that there is a problem here?
Does Spotify acknowledge this problem? Is anything being done? Do you have any idea at all what the problem is? Will it be fixed soon? Is there anything at all that users can do for themselves to stop this occuring?
I think these are reasonable questions to ask and to be answered by Spotify support. None of these questions are asking about future products (which you never talk about) they are just asking about a current problem that seems to be affecting many users and has been around for quite a while without any sign of a fix.
The '3 devices message' + desycning bug was identified and fixed. The fix was then pushed out in a recent version of the iOS app - 0.5.0 to be precise. This is why I have suggested magkliarn tries to reinstall the app, to make sure we're on the latest version.
The fact the app was only released recently means not all users may have upgraded yet.
And you're certain it affects no other platform than iOS?
The bug I referred to was caused in part by the way the iOS operating system dealt with disk space. As such I would expect it to be isolated to that platform only.
In the case where an Android user has this issue I would not hasten to the conclusion that this was a new bug of some kind. There's plenty of basic troubleshooting to go through until then - such as simply upgrading to the Preview version.
Since this thread is in the Accounts board it's hard to tell which platform everyone is on. As such I'd encourage users in future to post on the relevant board. That way we can best identify any prevalent new issues.
So your advice for users with any problems on Android, from this point on, is to upgrade to the Preview Version?
Is this also a tacit admission that there will be no further bug fixes to the Android version currently in the Google Play store?
Honestly, I don't know if the currently Google Play store version of the app will receive any more updates. I mean, it's pretty well known a brand new totally-redesigned app is on the way.
But I'll ask around and get back to you once I've got an answer.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…