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Offre e-mail non dispo sur le site/ Suscribe to an offer send by e-mail

Solved!

Offre e-mail non dispo sur le site/ Suscribe to an offer send by e-mail

Bonjour! J'ai reçu une offre pour 60 jours d'essais en premium mais,quand j'ai voulu en savoir plus après avoir cliqué sur le lien, l'offre d'essai n'est toujours que de 30 jours 😕
Quelqu'un peut m'aider?

Je vais essayer en anglais, je m'excuse d'avance! 😄

I've received an offer by e-mail for trying spotify premium for 60 days and I can't found this offer on the website, just the normal offer for 30 days.. Can you help me?
Sorry for my english and thanks!
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Accepted Solutions
Marked as solution

Thank you very much! I sent à message to the support team.

Good evening!

View solution in original post

6 Replies

Hey @Chamunda, welcome to the Community!

 

Can you access the offer on the link we sent you via e-mail?

 

Let us know how you get on 🙂

Hi Alejandro!
I can't access to thé offre because I haven't a link in thé email! 😞

Thx!
Screenshot_2017-03-08-20-25-42.png

Thanks for replying!

 

Just to make sure, the white button that says "Profitez de 60 jours gratuits" doesn't take you anywhere after you press it? If so, make sure that all the details on the email are enabled so that you can get to it.  

 

🙂

Thank's for repply!
In fact, when I press the button I'm redirected on the classic website where I can suscribe to Spotify premium with 30 days free. I can't find the offer with 60 days free... There is no details or conditions about this offer (on the email or on thé website).

Please find the picture of the end of the email.
Screenshot_2017-03-08-20-40-53.png

No worries!

 

Our Accounts team can look into this. Get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

Marked as solution

Thank you very much! I sent à message to the support team.

Good evening!

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