Old Email Still in Use After Deleting Spotify Account

[Deliria19]

Plan

None

Country

Philippines

Device

Samsung A7 2018

Operating System

Android 10

My Question or Issue

I recently deleted my Spotify account in order to create a new one. Spotify already sent the farewell e-mail verification to delete my account and the reactivation link to my old e-mail just in case. I did all the steps. Now I want to create a new account but Spotify still says  my email is still in use but when trying to type my password, it is not even working.

Because they say it is linked to an e-mail, I try to do the "forgot password" but now it says it is not connected to a Spotify account.

Should I wait seven days before creating a new account with the old e-mail? It is confusing.

Thanks for the future help.

[Billy-J]

Hey @Deliria19, thanks for reaching out to the Community!

When you close your account, you have up until 7 days to change your mind. After that period, you won't be able to reactivate your account anymore.

If you closed your account before the 7 days, then wait until the 7th day and try to create a new account using the email address from the closed account. There is some more information on this here.

Let me know how this goes!

[roninaim0]

Hi, I have the issue. I closed my account and try to open a new one 10 days after and it says that the email is linked to an account. When I try to log in threw "forgot my password" it says that the email does not exist

[Vasil]

Hey @roninaim0,

Welcome to the thread!

While what @Billy-J has shared in here is technically almost correct, keep in mind that the account deletion procedure can take up to 30 days, during which time your email is still associated with the existing account. The 7 days are the period in which you can undo the deletion process, after which the account gets queued for removal 🙂

In your case I'd suggest waiting a bit longer or using an alternative email address for the account creation. You can always change the email of the account at a later point when it's been freed up from the initial account.

Hope this helps! We're here for you if there's anything else.