Old Premium account no longer accessible, but still charges credit card

[Hermanow]

Hi everyone,

a few weeks ago, I suddenly got logged out of my premium account and could not log on again. It also disappeared from my facebook account, to which it was connected. I figured it must have somehow been erased, so I signed up for a new one. 
On my recent credit card statement, though, I noticed the monthly fee has still been deducted. So now I'm paying for an account I can't use and also can't deactivate. Any solutions?

Thanks in advance!

[MattSuda]

I suggest you contact support so they can help you. Make sure to include the information about the account.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.