Old Spotify Unlimited Account is now a free account but always paying for it

[user-removed]

Hello everyone,

i created my Spotify Account a long time ago.

For years i paid 4,99€ per month for Spotify Unlimited, because it was such an old account.

Now, i think after an update or so, my account changed to free (since nearly two month), but i always pay the 4,99€ for Spotify Unlimited.

I tried a reinstallation and every solution out of this community, but nothing works. What should i do?

[Maxim]

Hey @user-removed,

Please reach out to Spotify Support so they can look into your issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.