Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Old account hacked

Old account hacked

None of the below information is required. However, the more you provide the easier Premium

Country

USA

Device

(iPhone 8, chromebook, xbox one)

Operating System

(iOS 12, chrome OS)

 

My Question or Issue

My account under the name freeprime247 was logged out of all these devices while I was sleeping last night. I tried sending a reset password email to my email, but it doesn't show up. I've done that 6 times. I just want to cancel that account and start a new account with this one. Please help me recover that account. 

Reply
1 Reply

Hi @user-removed,

 

Sorry to hear you are not able to log in. It seems like someone might have taken over your account. The best step to get this resolved is contact Spotify Customer Support following steps described here.

 

Hope this helps!

 

Suggested posts