Announcements

Old account vanished but I'm still paying

Reply
Highlighted

Old account vanished but I'm still paying

Newbie

Plan

Premium

Country
Canada

 

Device

iPhone 7

 

My Question or Issue:

I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset the password but it says my email is not associated with an account. I try my only other email via FB and login but that account is not on PREMIUM and none of my music is there. I'm still being charged! And this is the only way to get any support. I want my old account back or to cancel / get a refund!

This is sent from the Non premium account as it says there is no account but I'm being charged!

 

Cheers

 

1 Reply
Highlighted

Re: Old account vanished but I'm still paying

Rock Star 21
Rock Star 21

Hi @31rxcyv2rwka5bo, thanks for writing!

 

That's not cool. My first suggestion is that you, just to make sure, follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS