Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Old account vanished but I'm still paying

Old account vanished but I'm still paying

Plan

Premium

Country
Canada

 

Device

iPhone 7

 

My Question or Issue:

I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset the password but it says my email is not associated with an account. I try my only other email via FB and login but that account is not on PREMIUM and none of my music is there. I'm still being charged! And this is the only way to get any support. I want my old account back or to cancel / get a refund!

This is sent from the Non premium account as it says there is no account but I'm being charged!

 

Cheers

 

Reply
1 Reply

Hi @31rxcyv2rwka5bo, thanks for writing!

 

That's not cool. My first suggestion is that you, just to make sure, follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts