Old account

[31i4qpyyjbxbfwh42pcz]

Good evening!

I have a premium under an account but it is no longer a valid email. I want to stop being charged for the premium because I can no longer access that account. 

United States

Device

IPhone 13 Pro Max

Operating System

IOS 16

My Question or Issue

[Prague]

Howldy partner!

I understand that you want to stop being charged for Spotify Premium because you no longer have access to the email associated with your account. To resolve this issue, you can try the following steps:

• Visit the Spotify support website: Go to the Spotify support page using a web browser on your iPhone or computer.

• Log in to your account: If you remember your Spotify account credentials (username and password), log in to your account on the support website.

• Contact Spotify support: Once you're logged in, navigate to search bar and type "Contact Us". This will allow you to reach out to Spotify's customer support team directly.

• Explain your situation: When contacting Spotify support, explain that you no longer have access to the email associated with your account and that you want to cancel your Spotify Premium subscription.

• Provide necessary information: Spotify support may ask for additional information to verify your identity, such as your account username, billing details, or any other relevant information. Provide the requested information to the best of your ability.

• Follow their instructions: Spotify support will guide you through the cancellation process and help you resolve the issue. They may suggest alternative methods or provide specific instructions based on your situation.

Hoping you can get that account closed out!
I'll be doggone if I don't hear from you,

-Prague the Dog