Old email adress

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Old email adress

Carins
Casual Listener

 

I can’t log in to my Spotify account on my new iPad. I know the user-ID but the email I used when registered is not active any more.

 

6 Replies

Re: Old email adress

jenjen111
Roadie

You can change your old, inactive email and update it to your current email.

 

Steps:

  1. go on spotify.com (I suggest you do this on a desktop)
  2. login (though your username and password)
  3. go to your account
  4. go to the second tab down "Edit Profile" with the graphic of a pencil
  5. from there you enter your new email address
  6. under that you type your password
  7. scroll down
  8. click the green button that says "Save Profile"

After that it may take a couple of minutes to a couple of days for the account to change your email. Sometimes it wont work on your first attempt but will later on. It varries and takes patience.

 

I wish you the best of luck and hope you are able to change your email on Spotify!

Re: Old email adress

Carins
Casual Listener

Thank you but I don’ know the password either and when I try to get a new one it sends it to my email adress, which is not active any more.

Re: Old email adress

jenjen111
Roadie

I suggest that you either create a new account with your active email address or to contact spotify. If you create a new account you would have to re-create your playlists you already have or at least make the public on your current account to follow them later. But if you contact spotify you have a chance of a smooth transition of email addresses. The only problem is you will most likely show some sort of verification that it is indeed you.

Re: Old email adress

Carins
Casual Listener
Hi jenjen
I opened a new spotify account and could transfer my lists via facebook.

Re: Old email adress

jenjen111
Roadie

I am glad everything got worked out! 

 

Hope you have a nice day!

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Re: Old email adress

Carins
Casual Listener
Thank you and the same!
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