Help Wizard

Step 1


Old, email, not, in, use, cannot, verify

Old, email, not, in, use, cannot, verify

  1. Plan





(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I set up Spotify years ago with an old email I no longer use. I have tried updating it to my new email address but as I have a second Spotify account using this email it won't allow me. I am being asked by Spotify to verify my email for my first account but I have no access to this old email. 

1 Reply

Hey @caddells, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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