On Tour section doesn't know where I am

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On Tour section doesn't know where I am

tooshortpants
Casual Listener

Any solution to the On Tour section showing me concerts in the city I just moved 600 miles away from? I've changed my location on Facebook, and in my Spotify account settings I've entered my new zip code/billing info. I checked my IP and it correlates to the city I'm in. What else could I possibly do to get it to recognize where I am?

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Re: On Tour section doesn't know where I am

Community Manager
Community Manager

Hey there, @tooshortpants :)

 

Thanks for coming to the Community.

 

Just to check, are you seeing incorrect Concert listings under Concerts > Near You in the app?

If they're still relating to your old location, can you try a reinstall for us?

If this doesn't help, can you let us know which device you're using?

 

Thanks,

/M

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Solution!

Re: On Tour section doesn't know where I am

Community Manager
Community Manager

Hey there, @tooshortpants :)

 

Thanks for coming to the Community.

 

Just to check, are you seeing incorrect Concert listings under Concerts > Near You in the app?

If they're still relating to your old location, can you try a reinstall for us?

If this doesn't help, can you let us know which device you're using?

 

Thanks,

/M

View solution in original post

Re: On Tour section doesn't know where I am

tooshortpants
Casual Listener

Totally forgot about this!

 

You are correct! I did the clean reinstall, and I think it fixed it. (I'd been doing an incomplete reinstall previously apparently.) Thanks!

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