On free but getting charged

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On free but getting charged

Jharrey
Regular
Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?
11 Replies

Ambivalence
Community Legend

Hello @Jharrey,

sorry to hear about your incident. It's peculiar!

 

 

You can contact Spotify here - 

https://support.spotify.com/contact-spotify-support/ and they'll do their best to help you out. Sorry for the inconvenience 😞


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Jharrey
Regular
Thanks. I have sent off a form and got an auto response which doesn't help my particular problem. Is there some way to deal with an actual person?

Ambivalence
Community Legend

Hello @Jharrey,

a Spotify representative will get back to you in 24 to 48 hours, so please wait then.

 

Again sorry to hear about your problem,

Brian.


___________________________________________________

I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt

What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

Jharrey
Regular
Ok great thank you

cheunghcheung
Newbie

My Spotify account has been charged twice at different date, one is for 4.99 student accounts, and the other was 9.99, however I only applied the student account to pay for premium. Why am i getting charged twice for two month including this month and last month. I would like to have the 9.99x2(April & may) refund back to me as i have never used that service. Thank You.

Jharrey
Regular
Still nothing from Spotify. Is there a next step? I need this resolved before they take another payment from me.

Ambivalence
Community Legend

Can you wait 12 more hours? If no-one replies, I'll escalate the topic!


___________________________________________________

I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt

What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

Jharrey
Regular
All good now thanks! I have had contact from support and they have solved my issue.

Ambivalence
Community Legend

Thanks!


___________________________________________________

I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt

What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

xtine29
Newbie

Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account too? I am getting billed monthly but i am prompted to pay for premium again. I checked my account and noticed monthly billing but i cant use it? ridiculous!

 

Christine Almuete

Cookie1993
Casual Listener

I have had this exact same problem and I sent the email at least 4/5 days ago. I still haven't had a response what could I do to sort this out?

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