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On trial subscription but am a student who would like to continue service at the student price

On trial subscription but am a student who would like to continue service at the student price

I signed up for the 3-month trial and am going to keep Spotify for a while. However, I noticed that when my trial ends on 3/19, I am scheduled to be billed for the regular $9.99. I am a grad student and will keep the service if I can lock in the student price of $4.99. How do I do that? If I follow the link in the FAQ it simply takes me back to my account settings and not anywhere to change it. Thanks in advance.

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2 Replies

Sorry for the trouble! There is currently a glitch with the student discount page for some people. The website team is still trying to fix it.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

I had this same issue back in December, and I emailed Spotify support about this issue. They were nice enough to reply back and let me know about the issue, but it has yet to be resolved since.

 

If I get an email back from the support system with any new info about this issue, I'll let you know in this thread.

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