Spotify Community

pinotibe · 2016-07-25

Hi i created my Premium for Family account in Australia.

Now were back in France, i made all the changes on my master account but one of my family account is always in Australia..

What do i do to resolve this problem?

Thxs

Maxim · 2016-07-25

You can change your accounts country by updating your payment method + billing address.

Please note that the payment method and billing address must be in France, not Australia.

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pinotibe · 2017-08-20

hi we change our payment method + billing address but only mine account is always australian, others passed french good...why?

Maxim · 2017-08-20

Umm.. have you waited until the next payment date? The country setting won't update until then.

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pinotibe · 2017-08-20

Yes but our changing been made more than one year ago...

Maxim · 2017-08-20

I'd recommend reaching out to Support so they can take a closer look at your issue:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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pinotibe · 2017-09-07

Hi Maxim

Support resolved my pb

thxs

One of my family account is in another country