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One specific shared song on Facebook has no play button, but others have

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One specific shared song on Facebook has no play button, but others have

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There are no difference.

 

Has anyone has any idea why it can happen ?

Please see attached screen shot.

 

 

 

Plan

Free

 

Country

UK

 

 

Screen Shot 2018-09-03 at 15.55.41.png
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Accepted Solutions
Marked as solution

Hey @ravenlongman,

 

Help's here. We suggest that you check out this help article to see if it resolves the issue. 

 

Let us know how it goes 🙂

 

View solution in original post

Marked as solution

Right, here is the solution if anyone else has the same problem. It solved my problem easily. 

 

  1. Head to https://developers.facebook.com/tools/debug/
  2. Paste URL and click Debug
  3. If you get a message that this URL hasn't been shared on Facebook before, click Fetch new information
  4. Click Scrape Again, and try sharing the item on Facebook yourself (you should see a preview without having to actually post)
  5. If it doesn't work the first time, try step 4 again a few times
  6. If it still doesn't work, Spotify suggest getting in touch with Facebook for more info


 

View solution in original post

4 Replies
Marked as solution

Hey @ravenlongman,

 

Help's here. We suggest that you check out this help article to see if it resolves the issue. 

 

Let us know how it goes 🙂

 

They redirected me to https://artists.spotify.com/contact. Waiting response now

Hey @ravenlongman,

 

Good luck! Let us know how it goes 🙂 

Marked as solution

Right, here is the solution if anyone else has the same problem. It solved my problem easily. 

 

  1. Head to https://developers.facebook.com/tools/debug/
  2. Paste URL and click Debug
  3. If you get a message that this URL hasn't been shared on Facebook before, click Fetch new information
  4. Click Scrape Again, and try sharing the item on Facebook yourself (you should see a preview without having to actually post)
  5. If it doesn't work the first time, try step 4 again a few times
  6. If it still doesn't work, Spotify suggest getting in touch with Facebook for more info


 

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