Hi, I'm hoping someone can help me here, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers - 12147594202. It has only ever shown up like this, whether I access Spotify on my work computer, tablet, or android phone. I joined by connecting through Facebook. When I look at my account information (like where I can monitor my premium subscription), I can see my real name & Facebook picture, but that information isn't public facing.
Can someone help me with my account, please? Or at least direct me to the best place for getting more information? I would really, really appreciate it!
Re: Fix the missing profile data by Friday 03/28 or I'm out
@Darkmage - Did you sign up using your email address or by linking directly with Facebook?
@1167Vero - You have set up a duplicate account. If you could drop the support guys an email directly using the online contact form they will be able to get you back to your original account.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
@user-removed - Can confirm your profile doesn't appear to be connected to Facebook correctly. If you could get in touch as mentioned above the support guys will lend a hand.
@user-removed - Just make sure you have replied directly to the automated email and someone should definitely be in touch. If you don't hear anything back by end of play tomorrow, give me a shout here with your 8-digit case number and I will ask someone to investigate for you. 🙂
Hola, estoy esperando que alguien me puede ayudar, por favor? Empecé a usar Spotify hace unas semanas, y mi cuenta nunca ha mostrado mi nombre de usuario o la foto de perfil. Soy sólo una cadena de números. Si puedo acceder a Spotify en mi equipo de trabajo, tablet o teléfono Android. Me uní a conectarse a través de Facebook. Cuando miro a la información de mi cuenta, puedo ver mi verdadero nombre y foto de Facebook, pero esa información no está dirigida al público. ¿Puede alguien ayudarme con mi cuenta, por favor? Gracias!
Hi, I'm hoping someone can help me, please? I started using Spotify a few weeks ago, and my account has never shown my username or profile picture. I'm just a string of numbers. If I can access Spotify on my work computer, tablet or Android phone. I joined to connect through Facebook. When I look at my account information, I can see my real name and Facebook photo, but that information is not directed to the public. Can anyone help me with my account, please? Thank you!!
Re: [Ongoing Service Issue] My profile picture and name won't show up?