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Only Spotify Family Available

Solved!

Only Spotify Family Available

katannaism

I started on Premium a few days ago, but yesterday after I added a new song it suddenly changed back to Free. 
I contacted Spotify and am getting a refund but when I try to re-subscribe to Premium only the Spotify Family plan is available instead of the normal individual subscription. Anyone know why this happened?
P.S: I am currently using Spotify on 3 devices - a PC, iPhone and Macbook. 

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SideshowLuiz

Same problem seems to be affecting many people. Spotify reverts recently upgraded accounts back to Free, promising a refund. They then say you can reupgrade but only family plans seem to be available. Pretty unbelievable tactic if true. 

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SideshowLuiz

Same problem seems to be affecting many people. Spotify reverts recently upgraded accounts back to Free, promising a refund. They then say you can reupgrade but only family plans seem to be available. Pretty unbelievable tactic if true. 

MattSuda

Hey @katannaism @SideshowLuiz

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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