Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello.
I tried to login my spotify account and shown error like this..
Oops! Something went wrong, please try again or check out our help area
err.. maybe someone know the solution?
Solved! Go to Solution.
Please get in touch with Spotify Support via one of the channels below. They'll be able to look into this issue:
Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Hey @IceBlast,
Please try logging in using username and password, instead of email address and password.
Let me know how it goes 🙂
Are you a Free or Premium user?
Hello.
Right now im on free user but im planning to use family sharing.
So im planning to use that account to subscribe.
Thanks.
Please try resetting your password here: https://www.spotify.com/password-reset/
When im tried to reset.
It says
Please get in touch with Spotify Support via one of the channels below. They'll be able to look into this issue:
Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Below is the form email you'll get when asking for help on this issue.
All my cards work with all other online merchants and I've used them online as recently as today.
Thanks for getting in touch with us. We're sorry to hear you're having trouble paying for Spotify with your card.
First things first, please check the following requirements:
Make sure your card hasn’t expired.
Enable your card for online transactions (Verified by Mastercard for example).
The payment card’s country must match the country in your Spotify profile.
The card must be open for foreign purchases.
Some banks will require further security authentication, such as 3DSecure.
Once you have checked the above, try signing up again on your subscription page. Fingers crossed it’ll go through successfully this time.
You can also talk directly to your bank for further assistance with paying for Spotify.
Let us know how you get on!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…