Open the account in a new phone

[Jenifer06]

Hello, hoy can o hey my suscription vaco in a new phone? I tried to open it I’m a new phone but it give me the option to suscribe again and I have a suscription already 

[Eni]

Hey there @Jenifer06, 

Thanks for reaching out about this here in the Community. 

Based on what you mention, it's possible that you've logged in to a different account. In this case, we suggest that you try logging out and then logging back in to your account making sure you're using the correct information. You can check if you have more than one account by following the steps here. 

If the issue persists afterwards, we suggest reaching out to our Support team through any of these channels so they can check your account and further assist you with this.

If you need a hand with anything else, the Community is here for you.