Ordered premium for 0.99EU but you charged me 6.99EU

[KanoTheDj]

So I found an ad somewhere that I can order 3 month premium for 0.99. I am looking at my bank transaction list an I see that You charged me 6.99. Why?

Proof from subscription page:

"Your subscription will automatically renew on 3/13/17 and you'll be charged 6.99 EUR"

And

Receipt for order 1413703701015

Date

December 13, 2016

Order number

404007050293072

Payment method

Card (#### #### #### 3110)

Retailer

Spotify AB

VAT number

SE556703748501

Username

1188144427

Price

5.78 EUR

VAT 21%

1.21 EUR

Total

6.99 EUR

[KatesHere · Accepted solution]

Hey there @KanoTheDj and welcome to the community!

That's odd. Have you had Premium in that payment method before? The 0,99E for three months offer is for users who haven't had Premium or a trial before, so that would explain why you got the 6,99E for three months offer instead.

Hope this helped!

Happy Holidays 🙂

K

[KanoTheDj]

Didn't see anything saying about 6.99. May I get a refund?

[KatesHere]

Hey again @KanoTheDj 🙂

You can read more about Spotify's refund policy here.

Let me know if you have more questions 🙂

Hope this helps

K

[KanoTheDj]

That's what I needed. Thank you.