Over charged

[Rocio1]

I tried to subscribe to the 3 month offer and i have been charged 4 times, when it said the credit card was not valid and there were not going to be charged. I just checked and I realised the charges have been done and I have no spotify premium at all. Thank you very much.

[atom1989]

Hello 

I escalated your problem to staff. They will reply you as soon as possible.

[Jake]

Hey @Rocio1! 

Welcome to the Spotify Community! We're sorry to hear you're having this problem. Not to worry though, we'll be able to get things fixed up for you.

The best thing to do is head over here and get in touch with the folks on our email team. They'll take a look at your account and help out.

If you need anything else, don't hesitate to get in touch.

Jake

[chelsealb]

I tried to get the three month promo, it went through but charged me the full $10. Im pissed and want my money back NOW !!!!!