Over charging

[sreneebarnes]

My bank account is being charged twice for one account once on the 13th for $9.99 and again on the 20th for $11.49, I would like a refund for the month of October and September .

[Joe]

You probably have two accounts but if you get in touch with the payments team using the online contact form they will help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.