Overcharged and cannot downgrade

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Overcharged and cannot downgrade

kieranr61
Newbie
My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.
Now I have no way to go back to normal £9.99 per month premium and cannot get my money back. Somebody help!?
2 Replies

Re: Overcharged and cannot downgrade

DannyFL
Roadie
You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Re: Overcharged and cannot downgrade

Daniel
Community Legend
Moved from 'Android' to 'Accounts & Subscriptions'

Please use the search feature before posting a problem/bug/idea.
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