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Overcharged and still no premium

Overcharged and still no premium

Avatar of Arg_wild
Casual Listener
2016-12-27 10:43 AM
Clicked on the banner for the last week of 3 Months premium for $.99c and got charged $12.99 and still no premium??
My bank account shows funds withdrawn too. 😠
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Avatar of Maxim
Spotify Star
Spotify Star
2016-12-27 11:06 AM

Hey @Arg_wild,

 

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximSpotify Star
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Avatar of Arg_wild
Casual Listener
2016-12-29 02:23 AM
Hey, thanks for the reply, but the money has definitely gone out...$12.99 and I'm still on spotify free...
How do I get in touch with someone from spotify?
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Avatar of Maxim
Spotify Star
Spotify Star
2016-12-29 02:25 AM
I'd recommend waiting a few days because it's most likely just a pending charge if you haven't received a receipt from Spotify via Email.
MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of Arg_wild
Casual Listener
2016-12-30 10:33 AM
Il give it another week then 😊 thanks.
But...If not, what do I do next?
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