Overcharged by Spotify when renewing subscription

Reply

Overcharged by Spotify when renewing subscription

mdoyle08789
Casual Listener

Hi Spotify, I changed my credit card and went to update my information. Every time I updated my information, it said that there was something wrong and a red screen came up. I checked both my cards and I have been charged a total of 7 times. I want to confirm that I have paid, and paid only once. The charges have come out as 9.99 and 10.66. I have had 5 charges of 9.99 and 2 of 10.66. 

Plan

Premium

Country

 USA 

My Question or Issue

 

2 Replies
Highlighted

Re: Overcharged by Spotify when renewing subscription

Rock Star 11
Rock Star 11

Hey there @mdoyle08789,

thanks for posting in the community !

 

It sounds like you might have more than one account.

Please use this help guide to locate all accounts you might have created by mistake.

 

After the above, use this help guide to verify the cause and contact support by following the steps regarding your specific issue.

 

I'm always around if you need further help =)

OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Overcharged by Spotify when renewing subscription

mdoyle08789
Casual Listener

I do not have multiple accounts. I have one account that I have paid for monthly for years. 

SUGGESTED POSTS