Spotify Community

marisela_martin · 2017-11-20

I just looked at my bank statement and Spotify charged me 9.99 instead of 4.99. How can this be fixed?

Maxim · 2017-11-20

Do you have the Student Discount? If so, when did you sign up to the Student Discount?

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marisela_martin · 2017-11-20

I signed up a year ago, but recently renewed it.

Maxim · 2017-11-20

I'd recommend reaching out to Support so they can take a closer look at your issue.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Overcharged