Overseas Users logging into my account!

[Rebel82]

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better security. My passwords aren’t easy to guess, so this is a security issue you need to sort out. This is disappointing, and plain annoying. I select a song, and someone will change it....I can’t even listen to music that I pay to listen to. 

[Billy-J]

Hey @Rebel82, thanks for reaching out to the Community!

I’m sorry to hear about this.

In this case, I’d recommend checking out this support article for the next steps to take. From there, for your particular issue skip to the bottom and select the option to get in touch with Customer Support.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.