Overseas and I can't change my location

[Joey59]

It won't let me change the location???

Plan

Free/Premium

Country

Australia and I want to change it to Korea while I'm here but it only gives me the option of Australia.

Device

Samsung Tablet

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jose_M]

Hey @Joey59, thanks for reaching out!

Can you let me know if you have a Premium subscription? You can check that here. You can only change your location once you're in the country you want to change it to.
You can find more info about this here.

If you're already in that country, can you let me know if you're using a VPN?

Keep me posted and let me know how you get on!

[Joey59]

Subscription: free

VPN: as far as I know, no.

[Jose_M]

Hi there!

Can you try this process again via incognito? I'd also recommend trying a different network. If you're in South Korea, South Korea should be choosable from he drop-down menu.

Alternatively you can create a temporary second account that you can use for the time you're abroad. You can visit your Australian account and follow any playlists you see there.

Hope this helps and make sure to let me know if there's anything else I can help with!

[Joey59]

Tried incognito, Australia was still the only option.

Networks didn't work either.

[Jose_M]

Hello @Joey59!

You can create a temporary second account in South Korea. That way, you wont have this issue. However, if you'd prefer not to, you can also reach out to Spotify here. They'll be able to take a look backstage and hopefully solve this as soon as possible.

Hope this helps and let me know if there's anything else I can help with!