Overseas but unable to change location

[Marckhdenny]

I recently rediscovered spotty after a long break. But, I now live in Hong Kong (account was set up in the UK) and wasn't aware that I needed to change my home country. So, 14 days overseas has gone by, I can't access my account, and all I want to do is change my full time location to Hong Kong. What do I do?

[MattSuda · Accepted solution]

Sign into this page to change your country:

https://www.spotify.com/account/profile/

If the option is greyed out or you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.