PAID BUT NOT GETTING THE SERVICE

[Farrellofjenna]

I bought the student discount and was charged the right amount and it shows it in my checking account. However, it's not letting me use the premium that I purchased. I have logged in and out multiple times and deleted the app and re downloaded it and nothing works, very frustrating!!

[OviiiOne]

Hello @Farrellofjenna, welcome to the Spotify Community!

Have you used the same credentials you used when you subscribed to the student discount?